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A seamless customer experience means that whether online, offline or kiosk, customer sees the same branding, structure, values, & tone. Queue wait time & bottom line are inter-related. A seamless e-commerce P.O.S. solution +kiosk addresses all of these issues. ROOM restaurant / retail online ordering management, Simple Register, Joule, Sunkeen.

SEASONED PROS seamless e-commerce, operations efficiency, self serve ordering & fulfillment

“Peter Romanofsky Seamless Semi Integrations delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

• On-site audits
• Service benchmarking
• Fresh Start training
• Seamless e-Commerce Online  Integration
• CREDIT CARD processing
• Legal compliance & resolutions

Pax S-80 hard-wired or S-90 3G CDMA, GPRS wireless stand alone credit card terminal click on the icon to download pdf.

Peter Romanofsky Semi Integrations uses surveys, interviews, and observation to conduct a comprehensive service audit.

What Makes a Customer's Shopping Experience Seamless?

A seamless customer experience means that whether online, offline or kiosk, the customer sees the same branding, structure, values, and tone. Same 4% surcharge on credit card transactions either way.  There are many tools and strategies that companies use to provide ease and simplicity for their customers, a  seamless customer journey isall about building a foundation or framework that  allows a business to deliver consistently positive experiences to the people they're doing business with.

Retail operations is the term used to describe all the activities that keep the store functioning well.  It includes people management, supply chain, store layout, cash operations, physical inventory, master data management, promotions and pricing, and so on.  A retail operation manager   is a professional who is responsible for managing the daily operations of retail stores while maintaining their physical space tidy and organized. ... Manage day-to-day store operations including inventory management, sales generation, and payroll. Break-Even Point becomes elusively challenging with today's employee cost.​ Trick is to do more with less!

TESTIMONIALS

Once we have executive buy-in, we oversee the implementation process from start to finish.

ROOM video presentation:

Dunning-Kruger Effect

Peter Romanofsky

TECHNICAL SERVICES & Business Consulting ​SEMIINTEGRATION A solutions ORIENTATED COMPANY

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​The Dunning-Kruger effect, or why the ignorant think they’re experts

To err is human. But, to confidently persist in erring is hilarious.
Jokes aside, the Dunning-Kruger effect isn’t a failing on our part; it’s simply a product of our subjective understanding of the world. If anything, it serves as a caution against assuming we’re always right and highlights the importance of keeping an open mind and a critical view of our own ability.
“The fool doth think he is wise, but the wise man knows himself to be a fool,” wrote Shakespeare in As You Like It. Little did he know, but this line perfectly encapsulates the spirit of the Dunning-Kruger effect.
 The theory they developed is that almost all of us view our abilities in certain areas as above average and that most are likely to assess our skills as being much better than they objectively are — an “illusion of confidence” that underpins the Dunning-Kruger effect.

We’re all clueless

“If you’re incompetent, you can’t know you’re incompetent,” Dunning wrote in Self-Insight: Roadblocks and Detours on the Path to Knowing Thyself.
“The skills you need to produce a right answer are exactly the skills you need to recognize what a right answer is.”

https://www.zmescience.com/science/the-dunning-kruger-effect-feature/

Peter Romanofsky Semi Integrations monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

718-816-7700

My Family Pizza +Chkn

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We identify technology, training, and processes to take your service team to the next level. 

Simple Register with ROOM (Restaurant/Retail Online Ordering Management)

​​OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional consultants include, a certified sales process / technical services engineer, and a customer retention expert. We have special expertise in Web sales / MOBILE APP, Marketing, and accounting / tax preparation/ PAYROLL.

Ask us about SEMI-INTEGRATED CREDIT CARD PROCESSING!

Crown Chicken & Pizza 

 357 Nostrand Ave Brooklyn

Assad Ali

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(917)239-8711

From an operations perspective;   your QUEUE wait time and bottom line are related. By increased efficiency you can increase fulfillment per hour numbers. Taylor methodology (Scientific Management) Taylorism, a factory management system developed in the late 19th century to increase efficiency by evaluating every step in a manufacturing process and breaking down production into specialized repetitive tasks. (Frederick Winslow Taylor) the best management is true science, resting upon clearly defined laws, rules, and principles, as a foundation. And further to show that the fundamental principles of scientific management are applicable to all kinds of human activities, from our simplest individual acts to the work of our great corporations, which call for the most elaborate cooperation. 

​Taylor thought that by analyzing work, the "one best way" to do it would be found. He is most remembered for developing the stopwatch time study, which, combined with Frank Gilbreth's motion study methods, later became the field of time and motion study. He broke a job into its component parts and measured each to the hundredth of a minute. One of his most famous studies involved shovels. He noticed that workers used the same shovel for all materials. He determined that the most effective load was 21½ pounds, and found or designed shovels that for each material would scoop up that amount. He was generally unsuccessful in getting his concepts applied, and was dismissed from Bethlehem Iron Company/Bethlehem Steel Company. Nevertheless, Taylor was able to convince workers who used shovels and whose compensation was tied to how much they produced to adopt his advice about the optimum way to shovel by breaking the movements down into their component elements and recommending better ways to perform these movements. It was largely through his disciples' efforts (most notably Henry Gantt's) that industry came to implement his ideas. Moreover, the book he wrote after parting company with the Bethlehem company, Shop Management, sold well.  

Apple cofounder Steve Jobs has a lot of famous quotes. One of them is a counter to the popular phrase, "The customer is always right."... I think Henry Ford once said, 'If I'd ask customers what they wanted, they would've told me a faster horse. ' People don't know what they want until you show it to them. 

Prior to pandemic 90 % of transactions (cc) were being rung up at an instore point of sale(POS ccmach etc) today, nearly 70 % of transactions are rung up elsewhere - including mobile apps, shopping carts-gateway, curbside & self service kiosk.

The trends are in motion & a SEAMLESS approach for Semiintegration is required in order for future growth! 

Mahatma Gandhi — 'You may never know what results come of your actions, but if you do nothing, there will be no results.' Operational Efficiency experts offer consultative and implementation support. After assessing and reporting on ways geared towards obtaining operational efficiency, either they can stick around to offer further advice on the way forward, or they can actively participate in implementing change.

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(FREE*) ONLINE ORDER FULFILLMENT (ON YOUR PC via Microsoft IIS)

D-210 can do 3G stand alone or semi-integrated wireless for table side service

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